Shipping policy

Contact Information

For all support-related inquiries, please contact our support team through the following channels:

Email: customer.support@handicrafts.punjab.gov.pk
Phone: 042-99200386

Support Hours:

  • Monday to Saturday: 9:00 AM – 6:00 PM (PST)
  • Sunday: Closed

Please note that response times may vary depending on inquiry volume, but we aim to respond as quickly as possible.

Types of Support:

Buyer Support:

  • Website navigation assistance
  • Help with placing orders
  • Product, shipping, and delivery inquiries
  • Returns and refunds support

Seller Support:

  • Seller account setup guidance
  • Product listing assistance
  • Order and inventory management help
  • Resolving listing issues

General Inquiries:

  • Information about handicrafts and artisans
  • Technical support
  • Feedback and suggestions

Response Time:

Our team aims to respond within 24 hours on business days. Response times may be longer on weekends and public holidays.

Escalation Procedure:

If your issue is unresolved, you can escalate it by emailing: complaint@psic.gop.pk. Please include your original ticket number and issue details.

Feedback and Suggestions:

We value your feedback. Share your ideas at: info@handicrafts.punjab.gov.pk

Privacy and Security:

Your personal information is handled with strict confidentiality. Please review our Privacy Policy for details.

Thank you for choosing Handicrafts Punjab. We are committed to providing you with the best support experience.