Frequently Asked Questions
Is free shipping available?
Is free shipping available?
Yes, free ground shipping is available for all electronics orders.
Is the product I'm looking for in stock?
Is the product I'm looking for in stock?
Availability is listed on the product page as the current inventory count or "Out of stock".
What are your return policies?
What are your return policies?
We offer a 30-day money-back guarantee for unopened products. Clearance items are non-returnable.
When will I receive my order?
When will I receive my order?
Standard delivery takes 2-3 weeks. Specialty appliances may take up to 4 weeks.
Are you an authorized retailer?
Are you an authorized retailer?
Yes, we are an authorized retailer for every brand available on our site.
What is covered by the 5-year warranty?
What is covered by the 5-year warranty?
It extends the manufacturer's warranty for four additional years, covering parts and labor.
Is express shipping available?
Is express shipping available?
Next-day delivery is available for many items specifically in the St. Louis Metro Area.
How do I get service on my appliance?
How do I get service on my appliance?
Please contact the manufacturer directly via the number published in your owner's manual.
Can I buy items seen in-store online?
Can I buy items seen in-store online?
Yes! If you don't see it on the site, call us at 1-800-123-45-67 for a custom quote.
Can I redeem coupons online?
Can I redeem coupons online?
Yes. Valid coupon codes can be applied directly at the checkout screen.
Do you offer professional installation?
Do you offer professional installation?
Yes, professional installation is available for major appliances and wall-mounted TVs within our local service area.
Do you offer price matching?
Do you offer price matching?
We price match local authorized competitors on identical, in-stock items. Please provide proof of the lower price at the time of purchase.
Are there financing options available?
Are there financing options available?
We offer several flexible financing plans, including 12-month interest-free options for qualified buyers.
What if my item arrives damaged?
What if my item arrives damaged?
Please inspect your delivery immediately. If you notice damage, refuse the shipment or contact us within 48 hours to file a claim.
Do you haul away old appliances?
Do you haul away old appliances?
Yes, we offer haul-away and recycling services for your old units for a nominal fee when a replacement is delivered.